Our blog 2023 | USAGov

Select year and/or month to see the blog entries from the selected year/month.

5 things we learned from our scams wizard usability test

USAGov works to make it easier to find and understand government benefits, programs, and information.

People often come to us wanting to report scams but don’t know which kind of scam should be reported to which agency. And many experience emotional harm as a result of being scammed. USAGov’s usability (UX) team kept this in mind as we developed a pared-down process for our visitors to easily report a scam.

📅 October 4, 2023

6 lessons from a project handoff

Project handoffs are not simple. Teams have their own cultures and work styles. Without planning, a project could lose institutional memory, time, quality, and funding when it passes from one team to the next.

📅 September 19, 2023

Making the case for sentence case on USAGov’s websites

When creating content for our newly reimagined websites, the USAGov content team spent many hours researching topics, analyzing data, and writing user-friendly copy. We also spent a fair bit of time thinking through one small, but impactful detail: What is the best case style to use for titles and headings?

📅 September 5, 2023

USAGov's FY2023 third quarter insights