A significant part of USAGov’s work is to answer the public’s questions about government through our USAGov Contact Center. In 2019, we received more than 430,000 calls. Our agents answered many requests for other agencies’ phone numbers and questions about the status of applications, payments, or personal information. We believed that we could answer these requests more efficiently by expanding our use of interactive voice response (IVR).
Our blog
Select year and/or month to see the blog entries from the selected year/month.
Image
📅 March 24, 2020
Have a question?
Ask a real person any government-related question for free. They will get you the answer or let you know where to find it.
Call USAGov
Chat with USAGov