Our blog

We at USAGov are thrilled to be included as the premier commitment in the National Action Plan for Open Government.  For government to truly operate as a transparent, efficient and responsive system, its information and services must be citizen-centered and pre-emptive.  That’s our commitment to you.

The answer may surprise you. It takes time, resources and actual money. Why prepare a video for something that can be written about and released in a shorter time span at a much lower cost? This question is now the new normal. But are we asking the right question?

Welcome to the new USAGov blog. Here you’ll find insights about the digital front door to the government and learn more about our efforts to improve the public’s experience with government.

One of the most important rights of American citizens is the right to vote. It is the foundation of our democracy, and in many ways, the basis of our government. This is why the team at USA.gov is excited to announce the launch of vote.USA.gov.

USA.gov is an interagency initiative administered by USAGov, a division of the U.S. General Services Administration’s Office of Citizen Services and Innovative Technologies. USA.gov helps connect visitors to important government services and related resources.

Personas are fictional characters that describe an organization’s customer behaviors, emotions, attributes, motivations, and goals. They are an important tool to share customer insights and understanding across an organization. Personas also serve as a check to make sure your organization’s actions meet the needs of the majority of customers, including visitors to your website, contact center, in-person visits, and interactive voice response (IVR) self service customers.