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As we continue to develop content for USAGov’s benefit finder, we work hard to tailor the experience for our Spanish-speaking users.

Since its launch in 2016, vote.gov has been known as a trusted source for accurate, official voting information from the U.S. government. We recently gave the site a new look with improved accessibility features and expanded information based on questions we heard from voters. And vote.gov is now available in 19 languages — covering 96% of the American public — with more on the way.

One of the USAGov program’s core focus areas is improving the benefits experience for our users. With customer experience in mind, we’re excited to share a significant change coming this fall.

It can be challenging for federal programs to recruit people to participate in user research. They need to follow the privacy and security regulations and paperwork reduction laws designed to protect the public, but that adds time and complexity to the process. And it can lead to teams doing less user research with the people their websites serve.