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Select year and/or month to see the blog entries from the selected year/month.
Over the years, the structure and the volume of content on USA.gov has changed as the Internet has matured and user needs have evolved.
As technology makes it easier than ever to find an answer to a question, our users have increasingly higher expectations of the services and information we deliver. As a result, we’ve pivoted our approach to producing content.
Instead of writing content, we now design content!
Earlier this year, we shared a blog post about our methods for surveying our bilingual email subscribers. We wanted to learn more about our users, their needs and preferences, to serve them better. The data analysis happened in two phases. In phase one, we focused on a high level summary of over 9,600 survey responses.
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