Our blog

In 2022, USAGov launched a government benefits locator tool. It was created following extensive research on how to help people find benefits for specific life events. The tool is available in English and Spanish and started with one life event, the death of a loved one, to find survivor benefits after losing someone close. By answering a few questions, people can learn about as many as 33 survivor benefits from seven government agencies that they might qualify for. 

What is Search.gov?

Search.gov is a search engine built by the government. Our mission is to create a standard search experience across government websites, connecting the public with quick, easy access to the information and services they need. Working in support of federal agencies, we serve about 300 million searches a year for about 2,200 websites across one-third of federal domains.

The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. 

When a customer gets in touch, they are looking to be understood, and to quickly get the information they need. But when that doesn’t happen, it can lead to frustration for the customer and the agent. Clear and efficient communication can happen when agents follow some basic practices. Here are three tips we recommend to USAGov agents for interacting with our customers:

Through English and Spanish calls and web chats, the USAGov Contact Center identifies trends in the public’s questions about government services. That knowledge helps USAGov serve them better through our other channels, too. Learn how the contact center and other teams at USAGov support each other in connecting people with their government.

View the accessible and clickable PDF version of the "USAGov en Español’s FY 2023 Second Quarter Insights" infographic below.