A significant part of USAGov’s work is to answer the public’s questions about government through our USAGov Contact Center. In 2019, we received more than 430,000 calls. Our agents answered many requests for other agencies’ phone numbers and questions about the status of applications, payments, or personal information. We believed that we could answer these requests more efficiently by expanding our use of interactive voice response (IVR).
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Press or Say 1: USAGov Expands Its Use of Interactive Voice Response
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📅 March 24, 2020
Top Searches on USA.gov in 2019
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Take a look at the Top USA.gov Queries from Google in 2019 and compar
📅 February 11, 2020
Top USA.gov Queries from Google in 2019
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Take a look at the Top Searches on USA.gov in 2019 and compare.
📅 February 11, 2020
Taking a Look at the USAGov Analytics Dashboard
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How many people are visiting USA.gov and USA.gov/espanol right now? What kind of devices are they using and what content are they looking for the most? These are all easy-to-answer questions with the USAGov analytics dashboard. It’s open to everyone and provides a snapshot of popular content on our websites and technical and geographical stats about our users.
📅 January 15, 2020
