One of our core principles behind the USAGov chatbot is consistent, iterative improvements. We recently released our newest batch of small changes and wanted to share them with you.
Our blog
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USAGov and USAGov en Español offer a wide range of government information and services organize
📅 May 3, 2019
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We’ve wanted to try out artificial intelligence (AI) for a few years. We get tons of questions from the public, and wanted to see if automation could help us answer them quicker. We also knew that scams are one of the top tasks for our website and contact center audiences. In late 2018, we blended our exploration of AI and expertise in scams to launch our chatbot.
📅 April 3, 2019
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Section 508 of the Rehabilitation Act of 1973 requires federal agencies to create products and information that give employees and members of the public with disabilities access that’s “comparable to the access available to others.” But 45 years in, many teams and organizations across government still struggle to meet this mandate.
📅 February 11, 2019
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